Frequently Asked Questions

• Are My Tickets Refundable?

  No all sales are final.

• What's the difference between an E-Ticket and a Regular Ticket?

  A Regular Ticket in a first-run printed admission slip that venues produce in partnership with establishments like LiveNation. These tickets are characterized as being a small 1.5"x5.5" cut piece of paper that contain all the necessary information about the event you attend, the seats/area your ticket allows you to be in and the price of the ticket. Regular Tickets have a barcode that venues scan in order to verify their authenticity.

  An E-Ticket is completely different. E-Tickets are your confirmation that you purchased your tickets online using a credit card. E-Tickets contain the same information as a Regular Ticket, but instead of scanning a Regular Ticket once you arrive at the venue for your event, they can scan a plain printed piece of paper that you print off from your home computer. However, these print-offs can be easily duplicated by simply photocopying the E-Ticket print off.

• How long will it take to get my tickets?

  About 1 week.

• How do I know the E-Tickets I purchase from TicketsCanada.com aren't fraudulent?

  The fact that E-Tickets can be printed on plain paper from home and brought to a venue by the attendee has led to a high level fraudulent duplication of the print-off. To this extent, it is never recommended that you purchase a print-off of an E-Ticket without being able to verify its authenticity online first.

  TicketsCanada.com prints off all E-Tickets on security paper that cannot be photocopied. This guarantees that you will never purchases illegally duplicated E-Tickets from TicketsCanada.com

• Can I purchase Paperless Tickets from TicketsCanada.com?

  TicketsCanada.com does sell Paperless Tickets, however, the fact that Paperless Tickets are not distributed in large numbers as of yet generally means they don`t make it to the secondary market.

• Why doesn't my ticket say MY name on it?

  We purchase your ticket directly from the box office, promoter, or whoever is offering the tickets at the most competitive price that we can pass on to our customers. Therefore, your ticket has already been purchased before you buy it. This means the original purchaser's name will appear on the ticket, not yours. This does not, in any way, affect the authenticity of your tickets.

• How come my ticket doesn't have the price that I paid for it on the ticket itself?

  You purchased your ticket from the Secondary Market. The Secondary Market is what we call an open market, meaning the value of the available tickets are entirely based on their demand and the available supply.  The price on the ticket is the price that the event promoters first released the tickets with. This price can be lower or higher than the Secondary Market prices based on supply and demand.

• My credit card statement with the purchase I made with you is different from the confirmation statement I received. Why is that?

  Your confirmation statement only shows the price you paid for your tickets without the local sales tax where the event is taking place. This tax will appear on your credit card statement, meaning that the credit card statement will always have a higher figure than the confirmation statement you receive from us. You may also notice that your confirmation statement does say that your order does not include sales taxes. If you are purchasing tickets for an event in a different State, Province, or even Country, the tax surcharge may be unfamiliar to you because of differing regional taxes.

• So what is the Secondary Ticket Market all about?

  The Secondary Ticket Market is a lot like other big markets where the value of the product is based off of supply and demand.

  Think about the Real Estate market, where higher value neighbourhoods generally mean more expensive home prices, especially if there are only a few houses for sale. Or the hotel:  the same hotel will be more expensive to book for a Saturday than it will for a Monday, even if there are more vacancies on the Saturday. But our favourite comparison is buying Airline tickets. Think about it. While flight prices generally increase as the departure date gets closer, there are many instances where flight prices are suddenly dropped because the planes are still so empty. This same rule applies to the value of event tickets.

• How do I know that the tickets I buy from TicketsCanada.com are authentic?

  Because we at TicketsCanada.com have had to purchase our tickets in bulk and sell out tickets to you with a legally binding money back guarantee through a highly transparent retail operation, there is simply no return or benefit in selling fake and/or duplicate tickets to our customers.

• How do I know that TicketsCanada.com is a legitimate business?

  There are a number of factors that help identify TicketsCanada.com as a legitimate business: We are insured and bonded, we have an 'A' rating with Better Business Bureau (the BBB), we've been in business for 5 years.

  But, the best way to believe TicketsCanada.com is a real business is to come by our retail office and talk to us! We are the only ticket broker in eastern Canada with a street level office that our customers can visit us in. Come by 38 Blue Jays Way (due north of the Rogers Centre) and experience the TicketsCanada.com difference!

• How can I avoid being defrauded by fake tickets?

  By visiting this page! http://www.ticketscanada.com/Authenticity

• Do you buy tickets from anybody (like regular people who changed their mind about going)?

  No. To offer the highest possible ticket authenticity guarantee to our customers we do not sell tickets that have been purchased from the general public.

• What should I bring on the night of the show?

  The chances of you experiencing any kind of issues the night of the show are slim to none when you buy your tickets through TicketsCanada.com. We actually have a better entry rate than most box offices. But, with that in mind, you should always have our phone number just in case you encounter a problem; we have on-the-ground support for 90% of the shows we sell tickets for.

• Do you ever have problems with your tickets?

  When you're dealing with technology, anything can happen. Scanners can malfunction, the box office can relocate seats without notification, and the list goes on. There are several universal problems (whether you purchase from TicketsCanada.com or the box office). TicketsCanada.com customers have suffered the exact issues that Ticketmaster.com customers.

• Will I get my tickets in time?

  If you are requesting hard copies of your tickets be shipped to you, then you must allow at least 4 business days for your tickets to arrive. If the tickets you are purchasing have the option to be sent to you electronically, TicketsCanada.com always recommends that alternative. It save you shipping costs, and reduces the risk of missing your event; you can purchase your ticket in the morning, print it in the afternoon, and attend your event in the evening, all with no worries about waiting for a shipment.

  If you're a Toronto, Ontario resident, we suggest coming in to our office at 38 Blue Jays Way and visiting us personally, especially if your event is on the same day and we still have tickets available. Coming in to our retail office always ensures the most timely service.

• Can I trust E-Tickets?

  Absolutely. If someone has bad intentions, you can be scammed with physical tickets far easier than you can be scammed with E-Tickets.

• When is the best time to buy event tickets through the Secondary Market?

  Let's use concert and sporting events as examples to help your Secondary Market buying strategy.

  Factors that raise concert ticket prices are:

  • a sold out event
  • tour reviews (if tour reviews are good - prices go up)
  • partial tour cancellations - tickets for the remaining shows generally increase in value
  • If it's the last tour before an artist retires or a group breaks up
  • more demand from fans then the supply of tickets
  • weekend concerts

  Factors that reduce concert ticket prices are:

  • excess tickets in the secondary market
  • if it's not a sold out event
  • tour reviews (if tour reviews are bad - prices go down)
  • new shows added or a string of shows
  • weekday concert

  Factors that increase sporting event ticket prices are:

  • Stanley Cup/Super Bowl
  • winning streaks
  • sold out events/games
  • increased media attention
  • weekend events/games
  • an existing rivalry (Leafs vs Canadiens)
  • a top team playing or a stacked fight card

  Factors that reduce sporting event tickets prices are:

  • losing streak
  • events or games that are not sold out on the day of the event
  • weekday events / games
  • lower ranked teams playing or poor fight card

• What are TicketsCanada.com's cancellation policies?

  The secondary market shares the same cancellation policy as the box office and Ticketmaster.com. That cancellation policy is that all sales are final. However, we try to bend the rules whenever we can to accommodate our customers. So give us a call if you are faced with having to cancel your ticket purchase and we'll see what we can do to help.

  Note: We can ONLY be flexible on the cancellation policy If your tickets were purchased directly from the TicketsCanada.com website, or over the phone with a TicketsCanada.com agent. If you purchased tickets through another broker we are unfortunately limited to that ticket broker's cancellation policy which generally denies any cancellations, forcing the customer to re-sell the tickets themselves.

• How does TicketsCanada.com fit in to the full ticketing channel?

  TicketsCanada.com is on the tail end of the event ticketing channel. That channel breaks down as follows:

  1. Artist: Makes music
  2. Promoter: Approaches artist and pays X amount for x shows (with the anticipation to turn a profit)
  3. Venue/Box Office: Where event will be taking place and where you can generally buy tickets at the lowest face value price. 
  4. Ticketmaster.com: The issuer of all tickets. They charge a service fee to you (the end user) and a percentage of all sales from the promoter.
  5. TicketsCanada.com and other Secondary Market Brokers: Acquire tickets and host an open market where tickets are priced according to supply and demand